Help | Order Troubleshooting | Enquiry Form

Note: May 2020 - Due to current pandemic, Royal Mail deliveries are taking much longer than normal. UK delivery may be in excess of 2 weeks, Saturday deliveries are also cancelled.

To place an order online: During checkout you will be transferred to Paypal to complete payment. The Paypal login screen, seen below, will be displayed.:

Paypal payment screen

If you see an error messages when placing an order:

Shipping cost:


Shipping costs are based on the total weight of the items ordered. All orders are sent by Recorded Delivery or International-Signed-For. (Except low value orders)

Weight U.K. Europe EU Only Rest of World + Non EU
  Recorded Delivery International Signed-For International Signed-For
Up to 300 g Free £5.00 £20.00
Up to 550 g Free £5.00 £20.00
Up to 850 g Free £5.50 £20.00
Up to 1.25 Kg Free £6.50 £25.00
Up to 1.5 Kg Free £9.00 £28.00

Royal Mail Track & Trace

Communications

After placing an order, you will receive an auto e-mail order acknowledgment. If you do not receive this within 2 hours please check you have entered your e-mail address correctly. An e-mail confirmation is sent once your order has been despatched.

Returns & Refunds

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive a refund. This does not apply to knives or tools which have been damaged due to misuse. This is available for 14 days after confirmation of the order. Cancellation must be notified in writing by completing the contact form below. Returns will not be accepted unless notified in writing beforehand. The customer is responsible for the postage cost of returning the item. The item must be returned in unused, undamaged condition with original undamaged manufacturers box and warranty card. In the case of cancelled orders for non faulty products, no further orders will be accepted from the same address.

Faulty products

Cancellation and Returns. If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive a refund. This does not apply to knives or tools which have been damaged due to misuse. This is available for 14 days after confirmation of the order. Cancellation must be notified in writing by completing the contact form on the 'Contact' page of the website.  Contact UK Legal Knives Returns will not be accepted or signed for unless notified and agreed by us this way beforehand. The customer is responsible for the postage cost of returning the item. The item must be returned in unused, undamaged condition with original undamaged manufacturers box and warranty card. We do not do exchanges, any request for exchange will not be answered. In the case of cancelled orders for non faulty products, no further orders will be accepted from the same address.
Faulty Items. All products are checked carefully before sending to customers. You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Please note, manufacturers' warranties cover manufacturing defects only and do not cover normal wear and tear, damage due to misuse or improper care or storage. Returns must be notified in writing by completing the contact form on the 'Contact' page of the website.  Contact UK Legal Knives Returns will not be accepted or signed for unless notified and agreed by us this way beforehand.

Note: Stainless blade pocket knives will suffer from corrosion if stored in wet conditions, this is not a fault. We do not accept returns for stainless blade knives which show signs of corrosion. Microscopic variations in blade surface reflectivity, sub-millimetre irregularities around handle scale screw holes may be present and are not considered faults in factory made knives.

Carbon Steel Knives - As they are not made of stainless steel, carbon steel knives need to be cleaned and oiled after use to prevent corrosion. We do not accept returns for carbon steel knives which show signs of corrosion.

Hand Made Knives - Minor cosmetic variations may be present in hand made knives, such as shape of the metal handle rivets. Minor dents and chips in the wood around handle rivets is normal. This is not a fault. Natural handle materials such as bone and horn may also have small variations in texture and appearance, this is not a fault. Natural wood grain in wooden knife handles contains lines and grooves this is not a fault.

Victorinox Alox Colour anodised handles - There may be a slight colour mismatch on the 2 handle sides, this is not a fault and is due to the manufacturing process.

All measurements are approximate.

Faulty items must be notified in writing by completing the contact form on the 'Contact' page of the website.  Contact UK Legal Knives Returns will not be accepted or signed for unless notified this way beforehand. The cost to return the product by standard rate postage will be refunded if the product is found to be faulty.

 

Enquiry Form

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UK Legal Knives
Tulyar Court, Bingley
West Yorkshire, U.K.